Delta Dallas is partnering with a company in Property Management in their search for a Utilities Coordinator. The primary function of the Utility Coordinator is to manage utility compliance by performing various tasks related to the setup of utility services. The Utility Coordinator will be corresponding with various departments, within the company and external vendors, to ensure we execute a uniform process that provides a seamless move-in experience for the resident.
Duties and Responsibilities:
Develop strong relationships with other departments by keeping a positive attitude and partnering together when identifying utility requirements to complete the activation process.
Manage assigned inbox and ensure timely and accurate recording of task completion within 24-hours.
Monitor utility requests by implementing defined policies to ensure compliance standards are met.
Responsible for researching information regarding utility meter numbers, building information, and utility billing information.
Escalate system and service requests by clarifying and delivering the critical information for completion.
Proactively identify and implement ways to improve department compliance.
Audit chargebacks and follow-through with our third-party service provider.
Lead and conduct work in the office with or without direct supervision to meet objectives
Perform other duties and tasks as assigned by the Quality Control Team Lead.
Candidate Requirements:
Experience navigating websites online, utilizing internal and external communication sources, and proficiency with Microsoft Office Suite
Bachelor's degree or equivalent relevant work experience preferred
Must be able to self-motivate
Experience in Real Estate preferred
Proven customer support experience
Ability to learn new software tools
Ability to work both autonomously and collaboratively with a team
Ability to communicate in a clear and concise manner (written and verbal) across multiple levels within the company
Possess strong organizational and time management skills
Ability to track and report on daily completed activities
Ability to multitask and prioritize workload to meet strict deadlines
Strong problem-solving skills and attention to detail
Must be able to collaborate with other departments effectively and train others on assigned role
Demonstrate critical-thinking, patience, and discipline when completing daily task